We work with IBM Lotus to ensure that the questions in our products are close to what is on the real exam and we ensure that all competencies are covered in detail.  Our experienced exam writers also know what's needed to pass the exams. 

 To obtain a refund, please send us your results sheet from the testing vendor and we will arrange to refund your money.  You can either send us a fax, or a scanned image of your results sheet to refunds@advancedclp.com. 

 Please note that only products purchased via credit card can be refunded.  For security reasons we do not store your credit card details after you purchase so you will also need to supply us with your credit card number and expiry date again.  Refunds can only be made to the same card you purchased the product with.  The amount refunded will be the purchase cost in Australian dollars at the time of sale as recorded by AdvancedCLP.