1. Where a product has completely failed to function. 
   A complete failure to function means that you have not been able to use the product in any way. It does *not* include programming bugs within the product, incorrect data within the product, and does not include situations where you believe the product was not fit for purpose. A license agreement is included with the product and it contains the conditions of use for the product.
2. Where you do not agree with the license conditions included with the product and you have not made use of the product.
3. Where there is a legal requirement for the refund.

Customers requesting a refund must lodge a written request with AdvancedCLP within 2 weeks of the date of purchase. Written requests for refunds should take the form of a letter clearly stating the reason a refund is requested.

Refunded goods *must* be returned to AdvancedCLP in full before a refund will be provided.  Customer will be responsible for the costs of returning the goods to AdvancedCLP.

AdvancedCLP reserves the right to determine whether a refund will be granted.

Where a refund is granted, goods paid by credit card will be refunded by issue of a credit card refund. Goods paid by cheque will be refunded by cheque in Australian currency.  The amount refunded will not exceed the purchase cost in Australian dollars at the time of sale.

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